Terms & Conditions
Last updated: August 2026
Who we are
Pravori is operated by Salix South AI (Pty) Ltd, registration number 2025/629407/07, a company registered in South Africa with its registered address at 23 Lavenham Road, Rondebosch, Cape Town, South Africa. In these terms, “Salix South AI”, “we”, “us” and “our” refer to Salix South AI (Pty) Ltd, and “Pravori” refers to the case management platform and the pravori.com website. You can reach us at support@salixsouth.ai.
By using pravori.com you agree to the website terms below. If your firm has a written subscription agreement with us for the Pravori platform, that agreement governs your firm’s use of the platform, and the service terms below apply alongside it. Where the two conflict, the subscription agreement takes priority.
Using this website
You may use pravori.com to learn about Pravori, book a demo, and contact us. You agree not to misuse the site, including by attempting to gain unauthorised access to it, interfering with its operation, or scraping content for purposes other than your own evaluation of the product.
The text, design, graphics and other content on pravori.com belong to Salix South AI or our licensors and are protected by copyright and other intellectual property laws. You may view and print pages for your own personal or internal business use, but you may not reproduce or redistribute site content without our written permission.
Website content is provided for general information about Pravori. We take reasonable care to keep it accurate, but we make no warranty that it is complete, current or error-free, and it should not be relied on as a substitute for the specific terms of a subscription agreement or as legal advice.
The website may link to third-party sites, including Calendly for demo scheduling. We are not responsible for the content or privacy practices of sites we do not operate.
The Pravori service
Pravori is a case management platform designed for personal injury and Road Accident Fund practices in South Africa. It is provided to law firms under a written subscription agreement between the firm and Salix South AI. These terms describe the service at a general level; the specific commercial terms, fees and service levels for your firm are set out in that agreement.
Accounts within Pravori are provisioned and managed by your firm’s administrators. We do not create user accounts directly for individuals outside of that process, and access to the platform is at your firm’s discretion.
Your firm owns the matter data, client data and other content it stores in Pravori. We do not claim ownership of that data, and we process it only to provide the service, as described in our Privacy Policy.
We treat information stored in Pravori as confidential. We will not disclose it to third parties except as needed to operate the platform, as instructed by your firm, or as required by law.
Fees for the platform are set out in the applicable subscription agreement. We aim to keep the platform available at all times, using reasonable endeavours, but availability is not guaranteed, and we may carry out planned maintenance that involves brief downtime. We will try to schedule maintenance outside normal business hours and give notice where practical.
We may suspend or restrict access to an account where we reasonably believe it is being used in breach of these terms, the subscription agreement, or in a way that risks the security or integrity of the platform or other users’ data. Where possible, we will notify the firm before or promptly after suspension.
Pravori supports practice management, including matter tracking, prescription monitoring and time capture. It does not provide legal advice, and nothing in the platform should be treated as a substitute for the professional judgement of a qualified attorney. Your firm remains responsible for the legal work it performs and the advice it gives its clients.
To the extent permitted by law, our total liability to your firm arising from use of the platform is limited to the fees paid by your firm in the twelve months before the claim arose, and we are not liable for indirect, incidental or consequential loss, including loss of profit or loss of data, except where such loss arises from our gross negligence or wilful misconduct. Nothing in these terms limits liability that cannot be limited under South African law.
If your firm’s subscription ends, access to the platform will be switched off in line with the subscription agreement. On reasonable request made within the period set out in that agreement, we will make your firm’s data available for export, after which it will be deleted from our systems in accordance with our standard retention practices.
Privacy
Our collection and use of personal information, and our obligations under the Protection of Personal Information Act, are set out in our Privacy Policy, which forms part of these terms.
Governing law
These terms are governed by the laws of South Africa. Any dispute arising from these terms or your use of pravori.com falls under the jurisdiction of the South African courts.
Changes to these terms
We may update these terms from time to time, for example to reflect changes to the website or general service terms. The date at the top of this page shows when it was last updated. Changes to the specific terms of a firm’s subscription require agreement between that firm and Salix South AI.
Contact
Questions about these terms can be sent to support@salixsouth.ai or by post to Salix South AI (Pty) Ltd, 23 Lavenham Road, Rondebosch, Cape Town, South Africa.